A TEAM Program Success Story: Meet MacArthur
Meet MacArthur, who went from being uncertain about using computers to confidently managing complex databases for the NYC Department of Homeless Services.
At Helen Keller Services for the Blind (HKSB), we believe that with the right support and training, vision loss doesn’t have to limit career possibilities. MacArthur’s journey from feeling overwhelmed by technology to mastering complex database systems at New York City’s Department of Homeless Services exemplifies how our comprehensive approach to rehabilitation and career development can transform lives.
MacArthur’s journey began with Vision Rehabilitation Therapy (VRT), where he learned to use adaptive technologies to enhance his daily independence. Through orientation & mobility training, he also developed expert navigation skills for professional environments.
The TEAM (Technology, Employment, Achievement, and Mastery) Program marked a pivotal moment in MacArthur’s professional development. “When I contemplate where I started my computer training journey many years ago, and the dreadful lack of knowledge and familiarity that I had about using computers, I am extremely gratified,” MacArthur reflects. “The TEAM training program was the proverbial icing on the cake for me.”
Through comprehensive training in Microsoft Windows applications and JAWS screen reading software, MacArthur gained an intuitive understanding of digital workflows. His skills were put to immediate use during his Work Experience Training at NYC HRA/Department of Social Services, where he distinguished himself by synthesizing information for executive reports. His exceptional performance led to an opportunity at the NYC Department of Homeless Services, where he now serves as a Senior Administrative Analyst.
Today, MacArthur manages complex responsibilities including vendor communications, invoice processing, and database management. “I recently found myself spontaneously smiling while sitting at my desk,” he shares. “I suddenly realized how quickly and deftly my fingers were dancing across the keyboard as I shifted from Excel to online databases, copying and pasting data, downloading and saving documents, and notating the results on the spreadsheets.”
If I am brimming with self-assurance and pride in my acquired abilities using the PC, I owe much of my gratitude to my TEAM instructors for patiently guiding me along the path to this point.
MacArthur’s story demonstrates how HKSB’s comprehensive support services can transform challenges into opportunities for professional excellence. As he concludes, “Confucius once said that a journey of a thousand miles begins with one single step. I am fully confident that my participation in the TEAM training was one of those integral steps.”
About the TEAM Program:
The TEAM Program at Helen Keller Services for the Blind is a remote learning initiative that empowers individuals who are blind or have low vision to excel in today’s digital workplace. Through small, personalized cohorts, participants master essential Microsoft Office applications, screen readers, and professional development skills. The program’s comprehensive curriculum includes professional customer service training, strategic networking, and resume development, all delivered with individualized attention to help build confidence and competence in the digital workplace.
Ready to start your journey? Contact Marcia Hamilton at MHamilton@HelenKeller.org, (516) 241-0026 or visit HelenKeller.org/HKSB/TEAM-Program to learn more. Whether you’re new to technology or looking to advance your career, we’re here to help you achieve your professional goals.
